Istanbul, as the world's 7th largest city and the largest European city, is facing many challenges and opportunities.
In today’s world, global trends such as digitalization, big data, ever-changing citizen needs & expectations, increasing population, and urbanization transform local administrations as well. Local government-citizen interactions are rapidly changing. The local government-citizen relationship transforms from one-way communication to a "co-governance" where citizens directly participate in decision-making.
Local governance approaches that are productive, sharing, innovative, inclusive, protecting all business owners, large and small, and increasing the city's economic value, come to the fore in global competition. Local governments all around the globe compete in Smart Cities, Governance, and Sustainability indexes.
Likewise, today, citizens are looking for integrated, "all-in-one" and above all "secure" solutions that address their ever-changing needs in their relations with local governments.
Powered by technology, citizens expect more from local governments: unique and easily accessible services, connection building relationships and experiences, authenticity, and transparency.