Industries Public Administration

Unified Citizen
Engagement App

One platform for citizens to access services, submit applications, and reach government agencies.

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Overview

The Future of Public Services: Digital, Secure, and Citizen-Centric.

KOBIL helps governments modernize with secure, scalable, citizen-friendly platforms, whether that’s a full SuperApp or verified digital identity alone.

CASE STUDY

Istanbul Senin - Redefining City Services

CHALLENGE

Istanbul needed one digital platform for citizen services, communication, and public trust.

SOLUTION

Secure citizen authentication, real-time updates, and MiniApps for transit, waste, and announcements.

RESULTS

With KOBIL’s platform, Istanbul Senin integrated:

  • Over 2 million citizens onboarded within the first year.

  • Reduced service processing times by 50%.

  • Strengthened trust and engagement with modern, secure digital services.

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Istanbul Senin SuperApp on an iPhone showing city-service MiniApps such as Cep Trafik, Söz Senin, IBB Wifi and Istanbulkart payments, in front of an aerial photo of Galata Tower with the İstanbul Senin logo

Key Use Cases

Key Use Cases for the Public Administration

Identity Verification

Simplified Citizen Onboarding

Identity verified in minutes, meeting GDPR and local data protection standards from the first step.

Result: Faster onboarding, fewer abandoned applications.

All in One App

Centralized Citizen Services

One SuperApp for utilities, taxes, healthcare, and education access, in a single branded platform.

Result: One login instead of a dozen separate portals.

Secure Communication

Secure Communication Between Citizens and Government

Real-time alerts, secure two-way messaging, and service requests, all in-app.

Result: Fewer support calls, higher citizen trust.

Digital Signatures

Digital Signatures for Public Processes

Permits, applications, and licenses signed digitally, with full eIDAS legal standing.

Result: Faster processing, less paperwork, lower cost.

Payment Solutions

Secure Payments for Public Services

One-click payment for taxes, fines, and utilities, with AI fraud detection built in.

Result: Faster customer onboarding, reduced drop-offs, and a superior first impression.

Scalable Ecosystems

Scalable Ecosystems for Cities and Communities

Add parking, recycling, or community MiniApps as needs grow. No rebuild required.

Result: One digital ecosystem that grows with the city.

The KOBIL myCity citizen app on a smartphone, showing municipal service tiles, an Add Services panel and App Store and Google Play badges

KOBIL myCity

One App for
All Citizens

myCity brings municipal services, local businesses, and citizen communication into a single secure platform — live in as little as three months, built on the same identity infrastructure trusted by banks and governments.

  • Your City in Your Pocket

    All services in one place, available 24/7. No multiple logins, no fragmented apps — one verified identity across every interaction.

  • Digital Transformation Made Easy

    Cities go live in one to three months with custom branding, full service control, and no heavy IT lift. KOBIL handles infrastructure, security, and setup.

  • Bank-Grade Security

    Zero-trust architecture, GDPR compliance, eIDAS-ready digital signatures, and encrypted communications — the same security stack used by leading European banks.

Explore myCity

Governments manage citizen data. Compliance isn’t optional, it’s the standard.

Compliance is critical for governments managing citizen data. KOBIL ensures adherence to the highest standards:

  • GDPR

    Protect customer data with end-to-end encryption.

  • eIDAS

    Ensure legally binding digital signatures for all agreements.

  • ISO 27001

    Adopt the highest global standards for information security.

Trust KOBIL to deliver secure, compliant solutions for modern governance.

Why KOBIL?The Ultimate Partner for Public Administration

Security That Builds Trust

  • Device-Bound IdentitiesEnsure only authorized users access public services.
  • AI-Powered Threat DetectionSafeguard citizen data and service integrity.
  • End-to-End EncryptionProtect every interaction, from login to payment.

Compliance Without Compromise

  • Adherence to GDPR, ISO 27001, and eIDAS standards.
  • Real-time monitoring for regulatory confidence.

Efficiency and Scalability

  • Modular solutions that adapt to local and national needs.
  • Automate manual processes, reducing costs and improving service delivery.

Citizen-Centric Innovation

  • Deliver seamless, accessible services for all citizens.
  • Future-ready solutions for evolving public expectations.

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Case studies