100% Secure Personal Data Storage and Access for a Leading Health Insurance Fund | KOBIL
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100% Secure Personal Data Storage and Access for a Leading Health Insurance Fund

100% Secure Personal Data Storage and Access for a Leading Health Insurance Fund

100% Secure Personal Data Storage and Access for a Leading Health Insurance Fund
1884
Techniker Krankenkasse is founded in Berlin
96.4%
Techniker Krankenkasse’s customer satisfaction rate
100%
data protection for sensitive health records thanks to KOBIL technologies

Introducing TK

Techniker Krankenkasse is the largest health insurance fund in Germany. Founded in August 1884, it has a long and proud history and is now playing a key role in establishing Germany as a health innovation hub.

Challenges

As healthcare becomes increasingly digitized, insurers and other medical professions face the mounting task of securely storing and protecting confidential health data for millions of individuals.

Health insurers are also looking for ways to provide enhanced customer service by making all interactions quicker, smoother and easier.

In response to these challenges, Techniker Krankekasse wanted to provide its customers with access to their personal health data anytime, anywhere. But this could only be done if security, compliance and confidentiality could be guaranteed.

Solution

Techniker Krankenkasse developed and launched TK-Safe, a new digital data safe that allowed its customers to view all of the information held on their account – including doctor visits; documents, discharge papers and x-rays; prescribed medications; and vaccination histories.

And at the heart of the new TK-Safe is KOBIL’s mIDentity technology. It protects individual users and Techniker Krankenkasse with trusted digital identities, strong authentication and authorization procedures, and guaranteed secure, binding and verifiable communication.

This combination ensures all sensitive data and communication is shielded from malicious third parties attempting to gain illegitimate access.

It was also the second time Techniker Krankenkasse had relied on KOBIL’s security expertise, having used our software development kit (SDK) to protect its TK app with secure authentication, encryption, digital signatures and confidential communication.

At the first registration, the smartphone in use is firmly bound to the user. This means the app cannot be copied to other devices. Each time the app is opened, the KOBIL server checks this device connection and clarifies whether the device is classified as safe. It also detects possible attacks on the app and its use (debbuging, reverse engineering, key loggers, etc.) and checks the PIN. Only when all security checks have been successful can the server establish a protected connection.

“The TK app is continually being developed and further functions added. Customer requests are also taken into account here. For us, the detection of manipulated end devices is one of the most important functions of the KOBIL software.”
Jan Koops
Jan Koops Scrum Master and Sub-Project Manager, Techniker Krankenkasse

Results

By enlisting KOBIL’s mIDentity technology, Techniker Krankenkasse became Germany’s first statutory health insurance company to make a complete electronic health record available to all its customers.

And by using advanced technology and moving to electronic health records before its competitors, it is now able to offer customers a range of benefits. These include seamless and simple user experiences, great bonus products, efficient and effective mobile communication, and guaranteed data privacy.

Techniker Krankenkasse is now well positioned to cement its place at the head of its industry – thanks in large part to the expertise and quality of KOBIL Systems.