Entries by bauhoff

Why DIRECTebanking (“Sofortüberweisung”) is, indeed, “acceptable!“

The popular payment method “instant bank transfer”, or DIRECTebanking, was classified as inacceptable by the district court of Frankfurt, because it poses considerable risks for data security and supposedly opens doors to fraud and misuse. Online-Bezahlverfahren Sofortüberweisung (Link to the german newsticker of www.heise.de). Instant bank transfer accesses customer online banking login details – a procedure […]

Should banks have to decide between innovation and security when it comes to digital strategies?

At the “bank supervision dialogue” symposium, Dr. Andreas Dombret, managing board member of the German Central Bank, outlined the challenges banks may be confronted with in the face of on-going digitalisation. In order to allow banks to maintain their status with customers, they must meet threats posed by new players arising on the market with […]

Completing call center processes quickly and bindingly

Our last post addressed the issue of identification on the telephone in call centers. Another important issue for call centers is completing transactions on the phone. In many cases, identification only will not be enough. Frequently, customers receive confirmation letters that are to be signed and returned. This procedure does not only delay completion but […]

OCSP – Trust Center as Productivity Booster

Once upon a time there was a big company. A real big player. It offered almost everything: from nuclear reactors all the way to washing machines. Well, admittedly the nuclear reactors currently don’t sell so well and the washing machine sector has just been sold. But for our story, this is not so important. The […]

Merry Christmas!

No, no, I am not confusing the seasons. (Then again; I had to defrost the windshield of my car this morning) “Merry Christmas is the answer to the question, brought up in this blog by Oezguer two days ago. “What interested me the most was what this (first) SMS was saying. So I am guessing […]