Jun 21, 2018
Once upon a time there was a big company. A real big player. It offered almost everything: from nuclear reactors all the way to washing machines. Well, admittedly the nuclear reactors currently don’t sell so…
Jun 21, 2018
“For many people, it is the novel of this autumn, for some even the novel of our era.” These were the words that Denis Scheck used on 10/05/2014 in the German TV-show “druckfrisch”, broadcasted on…
Jun 21, 2018
In private life, we’ve got a favorite app for nearly each and every case. We use especially when we’re on the go and have our mobile devices with us. The chance of being able to…
Jun 21, 2018
“Would you please tell me your customer ID and password” – the first thing the call center agent gets to hear is “oh… I don’t know them. I’ll have to look it up”. The agent…
Jun 21, 2018
Our last post addressed the issue of identification on the telephone in call centers. Another important issue for call centers is completing transactions on the phone. In many cases, identification only will not be enough.…
Jun 21, 2018
Official surveillance? A brief look at the online media this morning leads to brand-new insight. Zeit online headlines “US secret services forced to stop snooping program“ (“US-Geheimdienste müssen Spähprogramm stoppen”), and die Welt knows: “NSA…
Jun 21, 2018
You know the dilemma: There, of course, are passwords that can easily be remembered (Then again fathers been known to have problems with remembering their children’s birthdays, not to mention their wedding day…). However passwords…
Jun 21, 2018
A short while ago in the newspaper Süddeutsche Zeitung Simon Hurtz and Franziska Schwarz delivered a brief overview of the numerous messengers – in particular with the focus on security vs convenience: “Messenger are definitely…
Jun 21, 2018
What is grandiosely called Last Mile Logistics is nothing more than the delivery of parcels and packages to the end customer or to be more precise the attempted delivery thereof. According to a study in…
Jun 21, 2018

I still remember the Cebit where the topic of Digital Transformation came up. I don’t remember the exact year it happened however I know it has been a while. What did digital transformation actually mean? Well, have no fear,

Jun 21, 2018

Has the good old SMS reached its end? What sounds like a legend is reality for the SMS. The goal had been to find an option to send short messages instead of sending a letter or a post card. This is the reason why the SMS is limited

Jun 21, 2018

No, no, I am not confusing the seasons. (Then again; I had to defrost the windshield of my car this morning) “Merry Christmas is the answer to the question, brought up in this blog by Oezguer two days ago.

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